- Caulking & Tuckpointing
- Grouting Guns, Bags and Accessories
- Jointers, Sledrunners, Slickers & Rakers
- Line & Line Holding Accessories
- Masonry Guides
- Masonry Trowels
- Material Handling
- Mortar Boards, Pans & Stands
- Mortar/Plaster Mixers
- Rules, Tapes and Levels
- Saws & Blades
- Specialty Tools & Equipment
- Stone Working
- Brick Masonry
- Stucco & Plaster
- New Products
- >Returns & Refund
Returns & Refunds
Our goal is for you to be completely satisfied with your purchase from Bon Tool Co. If you receive an item you are dissatisfied with, and it is in new and unused condition, you may return it within thirty (30) days of the shipment date. Returned items are subject to a 10% restocking charge. The outbound and return shipping charges are not refundable. Restocking charges as well as outbound and return freight charges may be waived for defective or damaged items at the discretion of Bon Tool Co.
All returned merchandise must be authorized in advance. To return an item(s), call the Bon Tool customer service department and request a Return Goods Authorization (RGA) number. Please have the invoice or packing list on hand when you call. Once you receive your RGA, return the goods via UPS or US postal service, shipping paid. If the returning item(s) cannot be shipped via small package carrier, you may call our freight department to assist you with common carrier arrangements.
The RGA number must appear on the outside of returning box(es). Please include a copy of the original invoice or packing list to insure prompt credit.
Refunds will be made by crediting the original method of payment, such as, credit card, "open" account, etc.
Special orders and/or custom made item(s) are generally not returnable. Call our customer service department to review your situation.